Shipping policy

Countries and Shipping Rates

At Zestra Arousal Oils, we currently accept product orders exclusively from the following countries, each with its associated shipping rates as detailed below:

Processing & Shipment

Orders are processed Monday through All day, excluding weekends and holidays. Orders placed over the weekend will be processed the following business day. During high order volumes, processing may take between 1-3 business days. For inquiries regarding shipment status or to expedite an order, please contact us at sales@zestraarousaloils.com.

Shipping Carrier

To ensure prompt and cost-effective service, deliveries are handled through Royal Mail package service with transit times of 1-3 business days. European deliveries utilize DPD or UPS with transit times ranging from 1-7 business days.

Orders placed before 11:00 A.M. (GMT) on weekdays will be processed on the same day. Orders received after this time will be processed on the following business day. Orders placed after 11:00 A.M. (GMT) on All days will be processed on the subsequent Monday (excluding holidays).

Delivery Guarantees

Please note, we do not provide guarantees for exact delivery times.

Order Cancellations & Modifications

For order cancellations or modifications, kindly contact us with your order number at sales@zestraarousaloils.com. If your order has already been dispatched, we will assist with necessary returns and exchanges.

Klarna Payments

To facilitate Klarna’s payment methods, we may share your contact and order details with Klarna during checkout. This enables Klarna to assess your eligibility for their payment options and customize them accordingly. Your personal data is managed in accordance with Klarna’s privacy notice.

VAT Tax on Product Orders

All EU orders include VAT tax. For Australia/Canada, VAT is deducted at checkout and must be paid prior to delivery. We take of all shipping and taxes.

International Shipping Policies

• Customs Duties: Customers are responsible for any applicable customs duties or import taxes levied by their country of residence upon receipt of their order.
• International Orders: While we strive to provide shipping services to various international destinations, please note that shipping rates, transit times, and customs regulations may vary. For inquiries regarding specific international shipping options, kindly contact our customer support team. We take of all shipping and taxes.

Returns and Refunds

• Policy Overview: We want you to be completely satisfied with your purchase from Zestra Arousal Oils. If for any reason you are not satisfied, please review our returns and refunds policy for detailed instructions on how to initiate a return or exchange.

Environmental Responsibility

• Sustainability Efforts: At Zestra Arousal Oils, we are committed to minimizing our environmental impact. We strive to use eco-friendly packaging materials and support sustainable shipping practices whenever possible.

Promotions and Special Offers

• Exclusive Deals: Stay informed about our latest promotions, special offers, and discounts by subscribing to our newsletter or following us on social media platforms. Take advantage of exclusive savings opportunities on your favorite Zestra Arousal Oils products.

Conclusion Thank you for choosing Zestra Arousal Oils. We are dedicated to providing you with exceptional products and reliable shipping services. For further assistance or information regarding our shipping policies, please do not hesitate to contact our customer support team. We look forward to serving you and ensuring your experience with us is seamless and satisfying.